Protocol Consultancy Services Ltd

Protocol Consultancy Services are a Grade One Ofsted Training Provider based in Birmingham (Cover West Midlands). Current provision includes Apprenticeships, & Traineeships across many sectors offering Business Admin, Customer Service, Hospitality, Warehouse, Social Media & IT routes into employment

Sector : Business & Professional Services

Where is your business based?

Birmingham City Centre but we operate across the West Midlands, Worcestershire and Staffordshire

What is your name?

Adrian Hunt

What is your role within the business?

Business Development Manager

What does your business do?

Independent Training Provider working in the Further Education Sector providing training to companies through the up-skilling of either their existing employees or through the recruiting and training of new Apprentices.

What is special about your business - what makes it a great place to work?

We Aim High, and Achieve More for All. We practice what we preach by placing all employees through the same qualifications that we deliver to other business (Investors In People accredited). We deliver quality and effective Information, Advice and Guidance (Matrix accredited)

How many people do you employ?


What skills and qualities do you look for in new employees? Why should people look at jobs in this sector?

Excellent communication skills People Skills Sociable Proactive Willingness to learn

What other job roles do you have in your business?

We are a Training Provider and currently have over 20 Apprenticeship and Traineeship vacancies with 15+ employers within the West Midlands. We recruit on behalf of these employers, conducting screenings, sending CVs and arranging interviews. Protocol then deliver the Apprenticeship to the successful candidate for the duration of the qualification.

How do I apply for opportunities?

Apprenticeship : Customer Service Apprentice

Magnum Venus Products Ltd based in Brierley Hill are looking to recruit a Customer Service Apprentice to carry out various customer service tasks as well as assisting in the warehouse when required. Duties include: To provide an excellent level of customer service to customers, both over the telephone and face to face Making and receiving calls Processing customer orders General office admin including emailing, data entry, filing, scanning and photocopying Picking and Packing warehouse orders (only when cover required and during stock take) Working week Monday to Friday, 08:45 - 5pm with 1 hour lunch Total hours per week: 37.25 Weekly wage £137.83

Apprenticeship : Business Administration Apprentice

Prolink Associates based in Birmingham City Centre; Candidate will undertake duties to include: Typing, File Audits, Database entry, Photocopying, Scanning, Filing both Manual and Electronic. Archiving and tracking files as part of the Business Administration Apprenticeship. Customer Service duties including meeting and greeting, signing in candidates and making and receiving telephone calls. Working week Monday - Friday 8.00am-4.00pm (30mins Lunch) Total hours per week: 37.5 Weekly wage £150.00 - £187.50

Apprenticeship : Business Administration Apprentice (Birmingham City Centre)

Skribes; As a Business Admin Apprentice (Trainee Property Inventory Clerk) You will be visiting City Centre properties and inputting data to produce property reports for Letting Agents and Landlords. Most properties will be empty/vacant apartments and town houses however some may have tenants/landlords present. Working week 30 hours per week Monday – Saturday, days and hours will vary. Compulsory increase in working hours during the month of September will be 40 hours with hours being 9am-6pm with 1 hour lunch Total hours per week: 30 Weekly wage £135.00 - £150.00

Apprenticeship : Office Admin and Signage Apprentice (Tamworth)

Bowden & Dolphin Signs Ltd; The candidate will be expected to be punctual and motivated to learn and contribute to the success of the company. Training will be provided for all the below job functions; • Role related computer software • Office administration • Sign fabrication using various materials (Internally Trained) • Sign installation (Internally Trained) Working week Monday to Friday 9am to 5.30pm with 1 hour lunch Total hours per week: 37.5 Weekly wage £138.75

Apprenticeship : Technical Support Analyst Apprenticeship (Shirley)

ETech solutions limited; Client facing telephone and email technical support To act as first point of contact for office or field based customers via telephone or email To ensure all customer communications are logged and managed through to closure To provide, wherever possible, a first time fix service to customers Provision of friendly and professional first line technical support from inception to resolution, to agreed timescales Analysing and resolving, where possible, problems raised by telephone or email, working with customers and colleagues Logging cases via the organisation’s CRM system (Salesforce) to required departmental standard Analysing case logs to spot common trends and underlying account problems Dealing with unassigned email cases sitting in queue Updating self-help guides to support problem resolution, reporting back to the Quality Assurance and Training Support Analyst Participating in daily stand up process to share information and learn from colleagues’ experience Adhering to allocated shift patterns Working week Monday - Friday 9am - 5pm (1 hr Lunch) Total hours per week: 35 Weekly wage £129.50

Apprenticeship : Administrator Apprenticeship (Solihull)

Heart of England NHS Foundation Trust: Inputting data on to excel and word Photocopying Putting together training packs Filing General office jobs e.g. putting deliveries away, organising materials in the office Searches on internet Working week Monday - Friday (9am-5pm) 1 Hr Lunch. Total hours per week: 35 Weekly wage £129.50

Apprenticeship : Warehouse and Quality Control Apprentice (Kidderminster)

Anderman Ceramics Limited; Working under the management of the Warehouse & Quality Control Supervisor, or in his absence under management of a designated senior level person. The candidate will be expected to complete a variety of tasks within both the Warehouse and Quality Control departments. Picking goods Packing goods Wrapping goods Stock Take General Maintenance Working week Mon-Fri 9am to 5pm (1 Hr lunch) Total hours per week: 37.5 Weekly wage £157.50 - £293.63

Apprenticeship : Shared Services Administrator Apprentice (Birmingham Business Park)

ADECCO UK LIMITED; Accurate data entry onto the in-house pay and bill systems AS400 and Tempest Updating systems and database housekeeping Completing accounts reconciliation Contractor Portal management Dispatch of sales invoices with all relevant and required back up Query resolution within agreed timeframe (SLA) Dealing efficiently with internal and external customers both over telephone and by email Logging all activities in to Workware in real time To ensure all allocated Standard Operating Procedures (SOP) are up to date Participation in Problem Solving sessions Process confirmation to ensure high level of accuracy Update the skills matrix with new skills gained Training plan management Supporting in other teams where needed General administration tasks when required Working week Monday - Friday 9.00am - 5.30pm with a 1 hour lunch. Total hours per week: 37.5 Annual wage £12,000.00

Apprenticeship : Customer Service Adviser Apprentice (Stoke Prior Bromsgrove)

Utsumi Uk Ltd; Process customer calls, emails and other forms of communication Form relationships with customers, take ownership of queries and work towards a resolution Respond in a polite and friendly manner Investigate problems, and provide a helpful and timely resolution to ensure customer satisfaction Identify opportunities where appropriate, to enhance the customer experience Promote and sell products and services, catering for the customers’ needs and specification Empathise with customers who may have received poor service, and make them feel valued, and informed Liase with suppliers, couriers and other third party companies to help resolve customer complaints Process claims where required to recover costs, damage and other forms of compensation from third parties Help customers on site, with collection orders - filing appropriate paperwork and information. Working week Monday to Friday 8am-5pm or 9am-6pm with 1 hour lunch Total hours per week: 40 Weekly wage £148.00

Work Experience : Warehouse and Logistics Apprentice (Stoke Prior Bromsgrove)

Utsumi Uk Ltd; Taking delivery of goods and supplies Checking for damaged or missing items Storing goods Moving stock around by hand, using lifting gear or a forklift truck Picking and packing orders Loading goods for dispatch (some jobs include delivering) Keeping records of stock Keeping paperwork up to date Cleaning work areas Working week Monday to Friday 8am-5pm or 9am-6pm with 1 hour lunch Total hours per week: 40 Weekly wage £148.00

Apprenticeship : Recruitment Administrator Apprentice (West Bromwich)

NEW GENERATION COURIER LOGISTICS LTD; Coordinate operations to secure efficiency and compliance to company policies Manage phone calls and emails Administering employment reference requests Create and update records and databases with personnel, financial and other data Book meeting rooms and conference facilities Organise, update and maintain filing systems for the department including electronic and paper files Ensuring all registered candidates have submitted relevant proof of identification Working week Monday to Friday 9am-5.30pm with 1 hour lunch Total hours per week: 37.5 Weekly wage £138.75